At Simply Home Loans, we take customer concerns seriously and are committed to resolving any issues promptly, thoroughly, and with fairness. Every complaint—regardless of its size or nature—is treated with urgency and professionalism.
Once a complaint is received, it is documented and entered into our internal tracking system. The matter is then promptly forwarded to the designated Customer Care Officer (or their appointed representative) to begin review and resolution.
All complaint records are securely maintained in a dedicated file system, alongside our internal quality control materials and service policies. This ensures that our team has access to the necessary resources to continually improve service quality and responsiveness.
Complaint trends and records are reviewed regularly by the Customer Care Officer and discussed during internal compliance and leadership meetings to ensure that our practices remain aligned with all federal and state regulatory requirements—including fair lending, consumer protection, and civil rights laws.
For more information or to speak with a team member directly, please contact us at the number listed on our Home Page or email us at info@simplyhomeloans.org.
